Due to increased demand and the current pandemic, orders will take a little longer than normal to be dispatched.

We are working as hard as we can to dispatch orders to customers as soon as possible and apologise for any inconvenience caused.

Contact Lenses Express

0800 037 4000

Express Re-Order

0800 037 4000

Contact Lenses Express

Terms & Conditions

Contactlensesexpress is an online website which provides contact lenses and solutions direct to you by post.

Contact lenses can affect the health of your eyes, so for us to supply you with the specifications of your prescription issued by your practitioner you must understand and agree to the terms and conditions below.

1.  Contactlensesexpress can only supply contact lenses that are absolutely identical to those you were fitted with by your practitioner.

2.  You must have a contact lens (not spectacle) prescription that has been issued in the last 12 months.

3.   Contactlensesexpress will trust the information supplied by you is the correct contact lens specification provided by a qualified eye care practitioner.

4.   We can take no responsibility for your lack of suitability to wear contact lenses as to your specifications or for your overall suitability to wear contact lenses.

5.   Contactlensesexpress is Operated by Contact Lenses Limited.

6.   How the Contract is formed between You and Us.

After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to contract with us to buy the Products. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been despatched (the "Despatch Confirmation"). The contract between us ("Contract") will only be formed when we send you the Despatch Confirmation. The Contract is made by you with ODL Ltd in relation to the supply of the Products and Dispensing Services.

Validation of Contact Lens Specification

By placing an order for contact lenses, you are confirming that you have a valid in-date contact lens specification from your optician for the contact lenses which you have ordered, and also that the information you enter into our Site matches your contact lens specification as provided by your optician. You consent to your optician being contacted by a member of the Contact Lenses Express Team to verify your contact lens specification and any other necessary information.

The website www.contactlensesexpress.co.uk ("our website") is operated by ODL Ltd (referred to in these Terms and Conditions as "we", "our" and "us"). We are an online retailer supplying contact lenses. This is an agreement between you and us.

  • The prices of products shown on the website include VAT and Dispensing services.
  • The prices of products shown on our website do not include postage costs. The postage costs for your order will be shown to you at the time you make that order.
  • This Site contains a large number of products and it is possible on occassions that some of the products listed on this site may be incorrectly priced. We normally cross check prices as part of our despatch process so that where a product's correct price is less than our stated price, we will charge the lower amount when despatching the Product to you. If a product's correct price is higher than the price stated on our Site, we will contact you for confirmation to allow us to collect the difference before shipping the Product.
    We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an order despatch confirmation notification. If the pricing error is obvious or should have reasonably been noticed by you as a pricing mistake.
  • We will not accept liability to you where we are unable to fulfil any of our obligations to you as a result of situations beyond our control.
  • During the normal day to day operaions of our business we will not release your personal details to any third parties. In the following situations we may disclose your information to third parties:

If we or all of our assets are acquired by a third party (personal data about our customers will be one of the transferred assets).

If we sell or acquire any business or assets we may disclose your personal information to the third party buyer or seller

If we are under any legal obligation to share your personal information with law enforcement authorities.

7.   Contactlensesexpress reserves the right not to supply contact lenses if it considers for reasons of ocular health or replacement contact lenses requested according to the specification are not clinically suitable, or if you have been advised by a eye care or medical practitioner to stop wearing contact lenses.

8.   You (customer) agree that Contact Lenses Express can make contact with you via e mail to inform you when we believe you are due run out of contact lenses. This ensures that you can re-order contact lenses before your existing supplies expire.

9.   Contact Lenses Express purely offers you (the customer) the opportunity to locate and contact a healthcare professional directly. You are solely responsible for your communications and interactions with any listed medical professionals, and any information you send to them is not governed by our site's Privacy Policy.

All information provided relating to your nearest optician has been sourced from information publically available from various Primary Care Trusts around the country. This is purely a service and Contact Lenses Express accepts no liability for its use.

Any Optical establishments that would like us (Contact Lenses Express) to exclude their details from our database should send an e mail to cs@cleuk.com requesting removal.

10.   We reserve the right to modify any of the terms and conditions contained in this agreement, at any time, at our sole discretion. Modifications may include, but are not limited to, Products, store credit schedules, changes in the scope of available store credit fees, Referral Program rules, and payment procedures. If you find any modification unacceptable, your only recourse is to terminate your order. The goods remain the property of the seller until such time that the goods and associated charges have been fully paid by the purchaser

11.   We are not forced to accept any proposal that you make, we may refuse to accept an offer for any reason whatsoever (including but not limited to failure to take payment from you), and we will have no liability of refusing or failing to accept any offer from you. No term of these Terms and Conditions may be construed as creating a requirement to accept any offer from you. We will not be bound by your offer/purchase if there is an error in any advertisement or pricing that is on the website. In such circumstances the offer of purchase will be revoked

12.   ODL Ltd acts on behalf of Contact Lenses Ltd in respect of optical goods distributed for sale by www.contactlensesexpress.co.uk.

13. Returns & Refunds Policy

© Copyright www.contactlensesexpress.co.uk 2002-2021.
All Rights Reserved.