Returns & Refunds Policy


Contact Lenses Express We do our best to make sure you do not have to return items unnecessarily. We do however understand that this may be the only option in some cases. Please note it is your responsibility to ensure you have entered the correct prescription details for your lenses.

Items may be returned within 30 days of purchase provided they are unopened, undamaged and in original condition. Such returns will receive credit in full, excluding any shipping charges. Shipping charges will be refunded in full if we sent you the wrong items. We cannot accept opened boxes and vials, as we are unable to return these to the manufacturer, so please check your order before opening the boxes.

Should you wish to return contact lenses purchased from, please contact a member of our customer support team on 0800 037 4000 or email us at Once we have confirmed that the lenses/items can be returned please post them by secure/recorded delivery to the address detailed below. Once the items have been inspected we will process an exchange or refund.

The above returns policy forms part of our standard Terms & Conditions.

Contact Lenses Express
P O Box 1061


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