Shipping Information

Contact Lenses Express offers you quick and secure shipping of the products you order.Our product pages will display the typical dispatch timesfor every product. Most orders placed before 3pm can be dispatched the same day.

Please find below the detailed information regarding shipping of contact lenses and eye care products from Contact Lenses Express.

Delivery Options Price Delivery Timings
Standard Delivery £2.95 2-5 Working Days
Express Delivery £6.50 1-2 Working Days
Royal Mail Special Delivery by 1pm £7.50 Next Working Day
(Not applicable for orders placed on Sat or Sun)
International Delivery (Outside U.K) £9.50 7-15 Working Days

 

As soon as the monetary transaction between you and us is complete, we start processing the goods ordered by you for shipping. After we have dispatched the order, we will be sending you a dispatch confirmation email. We suggest you keep this for your records.

In rare cases, if the product/products ordered by you is/are not available temporarily with us, we will let you know via email or telephone.

Please note that we are not responsible for any incorrect order placed by you or any delay from the courier service. To track your shipping, you can take the tracking number provided by us in the dispatch email and interact directly with the courier service.

In case, the goods received by you need to be returned or replaced, you need to bear the shipping costs yourself. Please return the goods to the returns address mentioned onyour invoice. It is also detailed below.

Contact Lenses Express
PO Box 1061
Harrow
Middx HA3 3HX

The cancellation of the order is only possible on the same day of placing the order.

We regret that we will not be able to cancel the order once the shipment has been processed for delivery. Please refer to our Refunds page for further clarifications on the refund policies.

Contact our customer service team on 0800 037 4000 or email us at cs@cleuk.com in case you have any more queries or questions.

Christmas 2016 last recommended delivery times

* Subject to lenses being in stock.

UK Order By

Royal Mail Special Delivery Guaranteed 1pm®

Thursday 22nd December 2016

Royal Mail Tracked 24®

Wednesday 21st December 2016

Royal Mail 24®

Wednesday 21st December 2016

Express Delivery 1-2 Working Days (Interlink Courier Services) Wednesday 21st December 2016

 

International Tracked and Signature services Order By

Western Europe

Friday 16th December 2016

USA

Thursday 15th December 2016

Canada, Poland

Wednesday 14th December 2016

Cyprus, Eastern Europe,

Wednesday 7th December 2016

Africa, Caribbean, Central & South America, Middle East

Wednesday 3rd December 2016

Australia, Greece

Friday 9th December 2016

Asia, Far East (including Japan), New Zealand

Wednesday 7th December 2016

 

Scheduled Delivery times are subject to stock availability. Certain special order lenses may take longer to arrive. Contact us for estimated ship dates.

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