Privacy Policy

Contact Lenses Express Here at Contact Lenses Express we take your privacy very seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.

How do we collect your information:

We obtain information about you when you use our website for example when you register for an account before making a purchase (we need to collect this information as it is required to perform our contractual relationship with you regarding the sale and purchase of products) or when you contact us about products or services.

What type of information is collected from you:

The personal information we collect might include your name, address, telephone number, email address, IP address and information regarding what pages were accessed and when. If you purchase a product from us your card information is not held by us, it is collected by a third-party payments processor who specialises in the secure online capture and processing of credit/debit card transactions.

Why we need certain information:

Your Name and Contact Details

To deliver your purchases to you. This forms part of our contract with you.

To send you messages relating to your order by text or email, so you know when your order is coming or if there is a delay. This forms part of our contact with you.

Fraud prevention and detection. We need to try and prevent fraud against us and you. It's a shame but it happens sometimes.

Your Date of Birth

Fraud prevention and detection. We need to try and prevent fraud against us and you. It's a shame but it happens sometimes.

Your Payment details

We use this information to take payment from you and provide refunds. This forms part of our contract with you.

We use this information for fraud prevention and detection. A shame, but it happens sometimes.

If you purchase a product from us your card information is not held by us, it is collected by a third- party payments processor who specialises in the secure online capture and processing of credit/debit card transactions.

How we will use your information:

To process your order, manage your account, personalise your use of the website and post offers of other products and services that may be of interest to you. These offers may include discounts on products, competitions, new product innovations and information relating to the discontinuation of products.

We will also use your purchase information to let you know when we think you may be due a new sight test, need replacement lenses or to obtain feedback on your purchasing experience.

We will use your contact history with us to provide customer service and support. We may also use it to provide training to our staff so that when you contact us you'll get the best possible service.

For customers using an express delivery option we will be required to provide our chosen courier service with information relating to your shipping address and contact details. This information will only be used by our delivery partners to notify you of tracking information and delivery schedules/times to improve your delivery experience.

In the event that we sell or buy any business or assets, we may disclose personal information about customers to the prospective seller or buyer of such business or assets If we or substantially all of our assets are acquired by a third party personal information held by us about customers will be one of the transferred assets.

How to stop marketing messages:

You can stop receiving marketing messages from us at any time.

You can do this by clicking "unsubscribe" from any marketing email you receive from us.

You can contact us by email (cs@cleuk.com) requesting us to stop marketing messages.

Please be advised that once your request has been received it might take a few days for all our systems to be updated so you may still get a few messages while we update your details.

Keeping your information

We'll hold on to your information for as long as you have an account with us, or as long as is needed to be able to provide the services to you, or in the case you make contact with our customer service team. Also, if reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions

You have many rights relating to your personal information:

You have the right to be informed about how your personal information is being used by us.

You have the right to access the personal information we hold about you.

You have the right to request the correction of inaccurate information we hold about you.

You have the right to request that we delete your data, stop processing it or collecting it in some instances.

You have the right to stop direct marketing messages. You can contact us by email to click on "unsubscribe" on any marketing emails to do this.

We may change this page from time to time to adjust the way we process your personal data. We will inform you by email or make it clear on our website of these changes so that they can be reviewed before you continue using it.

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