Items may be returned within 30 days of purchase provided they are unopened, undamaged and in original condition. Such returns will receive credit in full, excluding any shipping charges. We cannot accept opened boxes and vials, as we are unable to return these to the manufacturer.

In the unlikely event you receive a defective lens, do not throw the lens away. It may need to be returned to the manufacturer for analysis. Provided the lens manufacturer agrees the lens is defective, a replacement lens will be issued at no cost. Please note that defective lenses may only be exchanged for the exact same lens and prescription. We cannot issue refunds for defective items.

If you wish to return contact lenses purchased from www.contactlensesexpress.co.uk, please return them to

Contact Lenses Express
P O Box 1061
Harrow
HA3 3HX